SnapBrief support

Getting started

SnapBrief helps you turn screenshots into notes people can actually use. Quick start:

Optional polish

If you use the in-app polish feature, add a key in Settings. It’s kept in your Mac’s Keychain and only used when you run that feature. You can get a key from OpenAI’s site if you need one.

Your first shareable note

Everyone gets three free tries:

• Open SnapBrief and add shots (drag, drop, or paste)
• Add a short note next to what matters—feedback, questions, or “change this”
• Create your shareable note when you’re ready
• Copy to Slack, email, or save as Markdown

How to add screenshots

SnapBrief supports multiple ways to add visual content:

Drag and drop

Drag image files directly from Finder into SnapBrief. Supports PNG, JPG, and other common formats.

Paste from clipboard

Take a screenshot (⌘⇧4) or copy an image, then paste it directly into SnapBrief with ⌘V.

File browser

Use the "Add Screenshots" button to browse and select multiple images at once.

How to create a clear note

Good notes come from good context:

Add context

Tap a screenshot and write what changed, what’s wrong, or what you want next. Plain language beats perfect wording.

Create your note

When you’re ready, create the shareable note. Optional polish is there if you turned it on in Settings.

Tweak before you send

Edit the text so it sounds like you—then share.

Share anywhere

Copy into Slack, email, or a ticket. Save as Markdown when you need a file.

How subscriptions work

SnapBrief uses a simple subscription model managed through the Mac App Store:

Free tries

Three free runs—no card required.

Pro subscription

Upgrade for unlimited notes from your screenshots. Monthly ($9.99) or yearly ($79.99).

Managing your subscription

Subscriptions are handled entirely through the Mac App Store. Change or cancel anytime in System Settings > Apple ID > Media & Purchases.

Restore purchases

If you've purchased SnapBrief Pro but it's not showing up:

• Open SnapBrief Settings
• Click "Restore Purchases" in the Subscription section
• Your Pro status should be restored automatically
• If problems persist, try restarting the app

Make sure you're signed in to the same Apple ID that made the purchase.

Privacy and security

SnapBrief is designed with privacy in mind:

Local storage

Your screenshots and notes stay on your Mac until you export or use optional polish.

Key storage

If you add a key for optional polish, it lives in your Mac’s Keychain—same vault as passwords.

No data collection

We don’t run analytics on your content or host your notes on our servers.

When data leaves your Mac

Only when you use optional polish—and then through your own account settings, not ours.

Troubleshooting

Note creation fails

If something won’t run:

• Check internet connection
• If you use polish: confirm your key and account credits
• Try fewer or smaller screenshots
• Quit and reopen SnapBrief

App won't launch

If SnapBrief won't start:

• Make sure you're running macOS 14 (Sonoma) or later
• Try restarting your Mac
• Reinstall from the Mac App Store if necessary

Subscription issues

For subscription problems:

• Try "Restore Purchases" in Settings
• Check your Apple ID subscription status in System Settings
• Contact Apple Support for billing issues